AUTOMOTIVE SERVICES

AUTOMOTIVE SERVICES

We know cars. And motorcycles, and boats, and RVs, and even airplanes! If it rolls, floats, or flies, we probably have a key for it.
We stock keys, remotes, smart keys, and integrated key/remote sets for most popular vehicles. We also sell and install batteries for all of the above, and can repair many remotes and integrated remote keys.
Whether you’ve lost all the keys (fobs) to your 2016 Lexus or just need a spare for your 1939 Plymouth, we’ve got you covered. There are a few vehicles we can’t help you with, but they’re mostly weird European stuff you probably don’t own anyway. Porsche 928 people. . . yes I’m calling your car weird. . . and no we can’t cut your silly key. Sorry. Save up and buy a 911. . we can make those!
Yes, we can fix your remote-head key if the blade has begun to crack away from the head or has completely separated (very common issue with Lexus keys). The most important part is the remote electronics package so don’t discard that (or try to glue it back together). Our replacement shells are a fraction of the cost of a new key!
Yes, we can even make those “laser cut” keys. Much to the disappointment of our customers, no actual lasers are used in their production. We use a $14,000 CNC 3-axis mill built specifically for the task. Might not be as cool as using a laser but we will offer to stand behind the machine and make “pew pew” noises if that’s your thing. It is technically a “robot”, so that’s cool, right? Bring the kids, it’s fun for the whole family.

Yes, we can make a new key for your motorcycle if you lost all of them and the dealer is telling you you’ll have to replace all the locks. Yes, we can make Harley tubular keys. Yes, we’re impressed you own a Harley. No, Maria is not single.
• Can you cut the keys I bought online (eBay, Amazon, etc.) and program them to my car?
While it’s not our favorite thing to do, yes, we do offer that service. However we do not guarantee the cutting OR programming will be successful and the fee for this service must be paid in advance, with no refunds if unsuccessful.
• Why would we make you pay even if it doesn’t work?

It requires the same amount of time and capital investment on our part to unsuccessfully program a bad key as it does to program one we provide and know will work, or at the very least will make it right if it doesn’t. Time is money, tools cost money, and we like being able to eat and pay the rent. As we have no control over the quality if what’s for sale on the internet at large, we can’t guarantee what you bring in will work. No one can. And few locksmiths or dealers are willing to even attempt it as a result of this.
As harsh as this policy may sound, we will, at no charge, evaluate your keys/remotes visually and/or electronically prior to cutting/programming to determine if it’s even worth the attempt. We are around 98% successful in programming customer-furnished keys. . and are often sympathetic to your plight if it doesn’t work and will offer a discounted or free 2nd programming session once you obtain replacement keys from your vendor, or we’ll happily sell you one of our keys and discount or give you the 2nd programming session.
• My car key doesn’t work in all the locks, or requires lots of jiggling/wiggling holding my mouth right to get it to work. . . can you fix that?

Sure.
Solutions can range from simply cleaning and lubricating the locks (common issue with lots of 1996+ Ford door locks), to decoding & cutting a new key to factory spec (see “digital duplication” section), or in some extreme cases, removing and repairing or replacing the affected locks. Bring the vehicle and any keys to our shop for a free estimate.
• Do you have a master key that opens any car? Can I borrow it?
We have a selection of three “master keys” that can be operated with minimal training:
Less snarky answer: There is no such thing as a “car master key”. There are ‘jiggler’ keys, pick keys, and the like that are essentially purpose-built lock picks, but there are no guarantees that they’ll work even on the models they’re designed for. In fact, they tend to only work on a very limited range of models, and then only with practice. Sorry, no, you can’t borrow our lock picks or car opening tools.
• My car isn’t starting/running right and the mechanic working on it says it’s a key/security system/ theft system issue. Can you fix that?
I’m extremely skeptical when these calls come in.
Most theft deterrent systems are fairly robust, and provided no major components have been changed or damaged (engine computer, body control module, ignition lock, instrument cluster, etc.) and the key or immobilizer antenna has not sustained any physical damage, it’s doubtful it’s an immobilizer issue, and consequently, not something we can fix. Most of our diagnostic
equipment is limited to key and remote programming. . . some components require dealer-level or highly specialized equipment to reprogram if necessary.
It has been my experience that the immobilizer system is often named as the source of the problem when the other possible “easy” solutions have been attempted. I’ve lost count of the number of times I’ve had customers (or mechanics) tell me “it won’t start so I replaced the fuel pump, starter, computer, etc, and none of that worked so it must be the theft system!”. Really? Did you check codes first? In most of those cases the problem winds up being something like a bad module, failed relay, broken wire, blown fuse, etc., and not the immobilizer system.
That said, feel free to contact us (email preferred) and include as many details as possible, such as year/make/model of the vehicle, symptoms, what components have been changed (if any), what diagnostic codes are present and what equipment was used to retrieve them.
Please note that the best indicator of whether or not a no-start condition is related to the key is the immobilizer status light itself. It’s usually in the instrument cluster, although Ford and Toyota/Lexus have placed it in random spots on the dash over the years. See your owner’s manual for info on where the immobilizer light is located and how it should behave when the system is operating normally. If it indicates an abnormal condition, we may be able to help.
• Can you provide a spare fob for my pushbutton start (prox) car?
In most cases, yes. We don’t stock many but can have them overnight or within a couple of days.
• I have a VW/Audi/BMW/Mercedes/Volvo/Bentley/Ferarri/Lamborghini, can you make a spare or first key for it?
Older vehicles, yes. We can do BMW/Mini through about 2005. Most other European keys we can make provided they are not immobilizer equipped. We no longer do VW or Audi after 1998. Most Saab we can do but often have to order the keys. 1998+ Volvo—just go to the dealer. Seriously. Yes, it’ll cost you ~$300-500 per key but hey, it’s the price you pay for having a safe car, right? We have no cost-effective programming solution for those and after nearly 20 years of waiting it doesn’t appear likely we ever will.
• I lost the keys to my Toyota, Lexus, Honda, or Acura and I’m told I need to buy a whole new computer. Can you help?
Yes. And you won’t need to buy a new computer. We can offer this service by mail if you are not in our local area and have the ability to remove the affected computer and one of the locks (door or trunk) and reinstall it. Call or (preferably) email our shop for details.
•  I have a car lot and need someone to stop by periodically to cut spare keys for my inventory at wholesale price. Do you offer this service?
Yes, provided you’re flexible on time and in our service area, which includes Loudon and Monroe counties. We’d go outside of that area if the amount of money you’re planning to spend with us justifies the trip. You’re in business too. . .you understand. We do ask that you provide us a list by email or fax with what vehicles you need spare keys for prior to our visit. Makes things heaps easier.
• Do you assist with vehicle repossessions?
Negative Ghost Rider, the pattern is full. We are happy to provide lost key replacement service once the vehicle is in a safe & secure location but we do not wish to endanger our technicians or equipment. Like Taytay says, band aids don’t fix bullet holes.
• Do you unlock cars?
Sure, but we often refer that service to a few local wrecker companies we’ve established a relationship with. We only have one field technician and one truck so if we’re tied up on another job, it’s not practical for us to run across town to unlock a car and run back to finish.
Please do call if you need this service as we’re happy to take the call if workload permits, and if not, we’ll happily give you a list of other folks who can help.
• I read that if my car has remote keyless entry, and I find myself locked out, I can have someone call with a spare remote and unlock it by sending the signal through the phone. Is that true?
No. It’s been thoroughly debunked on places like Mythbusters and Snopes.com.
• Speaking of remotes: I left my car running with the key in the ignition and locked it up but took the remote with me. When I came back, the remote wouldn’t work (and I was locked out and had to pay you guys to unlock it). What gives? Why didn’t the remote work?
Many vehicles have keyless entry systems that only work when the vehicle is off and the key is out of the ignition. We strongly advise against leaving a car running with the key in the ignition, locked up or not, as it makes an easy target for an opportunistic car thief. However, should you insist, we suggest testing the remote first with the window down before trusting it’ll be able to get you back into the car. . . or carry a spare key with you.
• I’ve lost my car keys. Can you make a new one for me from my car’s VIN (Vehicle Identification Number)?
We can almost always make a replacement key via conventional means (i.e. go to your car and fit one by decoding a lock or locks, retrieving a code, or in rare cases, by replacing one or more locks), however, we generally cannot make a key from a VIN. The only organizations that store key information by VIN are the automakers, and typically only allow their dealers access to this
data. We are friendly with a few local dealers who will share this data with us, but we prefer not to abuse the privilege, and there’s really no advantage to ordering a key by VIN from us as opposed to the dealer.
Please note that keys-by-VIN only works with vehicles which do not use transponder-based immobilizer systems. If you have a car that requires a programmed transponder key to start the engine, you’ll still need to hire someone to drive out and program the key, or have your vehicle towed to someone who can provide the service. We offer both on-site and in-store programming at very competitive prices, and our service call rates are generally cheaper than having the car towed to us or the dealer.
Lock Medic

123 W. Broadway St.
Lenoir City, Tn 37771

M-F 8:30am to 5pm
Emergency number: 865-986-0020